Consultancy excellence.
Excellence. Trust. Growth.
4-day programme.
Day 1 - Image & impact
The formula – how to earn trust & build credibility with clients
What do clients expect from you? What does excellence look like?
The art of observing, listening & questioning
Using authentic curiosity to enhance your listening skills
Using the 5S framework to exceed your client’s needs
It’s a marathon, not a sprint – thinking quality & consistency
How to identify & build empathy with different personality types
Effective written communication – what does this look like?
Day 3 - Managing my activity
Identifying your good & bad time management habits
Understanding the pitfalls of multitasking
Prioritising your time – taking a sophisticated approach
Making the most of your mental energy
Putting the client first – what this means for your time management
Overcoming the fear – learning how (and when) to say no
Evolving your good & bad time management habits
Day 2 - Effective influencing
Learning how to influence both individuals & groups
Understanding the differences between personal & positional power
Exploring different influencing styles & how to use them
Using memory skills to influence – why are memory skills so important?
Successful negotiation – thinking both practically & politically
Recognising the conditional nature of effective negotiation
Is the juice worth the squeeze…? Picking your battles
Day 4 - Excellent presentations
Liberating your identity as a presenter
Writing outstanding presentations – the beginning, middle & end
The power of purpose – capturing hearts & minds
Stats Vs stories – the science to connecting with your audience
Exploring and applying different storytelling structures
Closing your presentation & igniting action – the next steps...
Overcoming the nerves & presenting with confidence